The Eight Quality Characteristics


 Effective Structures

The Church is the living Body of Christ. Like all healthy organisms, it requires numerous systems which work together to fulfill its intended purpose. Often churches have to keep in mind a multitude of complex forms and regulations which may have been useful at the time they were instituted, but which lost their functionality over time.  Each must be evaluated regularly to determine if it is still the best way to accomplish the intended purpose.

"Effective Structures" has proven to be the most controversial of the eight quality characteristics. The false paradigms which consciously or unconsciously influence most Christians are especially harmful in this area. Spiritualists tend to be skeptical of structures, deeming them unspiritual, while others mistake certain structures for the very essence of the church of Jesus Christ.

NCD research confirmed an extremely negative relationship between traditionalism and both growth and quality within the church.

In order to develop effective structures, several things have to be looked at: "Who are you? Where are you going? How will you get there? Are you there yet? What are you doing to get where we want to go? Who is going to do it, and what are they supposed to do?"

The NCD survey measures:

  •     Organizational structures and systems
  •     Leadership oversight
  •     Vision, goals, and planning
  •     Creativity and managing change


Empowering Leadership

Effective leadership begins with an intimate relationship with God, resulting in Christ-like character and a clear sense of God’s calling for leaders’ lives. As this base of spiritual maturity increases, effective pastors and leaders multiply, guide, empower and equip disciples to realize their full potential in Christ and work together to accomplish God’s vision.

Leaders of growing churches concentrate on empowering other Christians for ministry. They do not use lay workers as "helpers" in attaining their own goals and fulfilling their own visions. Rather, they invert the pyramid of authority so that the leader assists Christians to attain the spiritual potential God has for them. These pastors equip, support, motivate, and mentor individuals, enabling them to become all that God wants them to be.

Leaders who realize their own empowerment by empowering others experience how the "all-by-itself" principle contributes to growth. Rather than handling the bulk of church responsibilities on their own, they invest the majority of their time in discipleship, delegation, and multiplication. Thus, the energy they expend can be multiplied indefinitely. This is how spiritual "self-organization" occurs. God’s energy, not human effort and pressure, is released to set the church in motion.

The NCD Survey measures:

  •     Match of pastor and congregation
  •     Delegation and sharing of ministry
  •     Leadership through vision
  •     Leadership through mentoring and equipping
  •     Leading change


Gift-based Ministry

The Holy Spirit sovereignly gives to every Christian spiritual gift(s) for the building of God’s kingdom. Church leaders have the responsibility to help believers discover, develop and exercise their gifts in appropriate ministries so that the body of Christ "grows and builds itself up in love."

The gift-based approach reflects the conviction that God sovereignly determines which Christians should best assume which ministries. The role of church leadership is to help its members to identify their gifts and to integrate them into appropriate ministries. When Christians serve in their area of giftedness, they generally function less in their own strength and more in the power of the Holy Spirit. Thus ordinary people can accomplish the extraordinary!

None of the eight characteristics indicate nearly as much influence on both personal and church life as "gift-oriented ministry."

The NCD Survey measures:

  •     Understanding your gifts
  •     Matching gifts to task
  •     Significance of service
  •     Coaching: supported, trained and challenged


Holistic Small Groups

Holistic small groups are disciple-making communities which endeavor to reach the unchurched, meet individual needs, develop each person according to their God-given gifts and raise leaders to sustain the growth of the church. Like healthy body cells, holistic small groups are designed to grow and multiply.

Research has shown that continuous multiplication of small groups is a universal church growth principle. It has also shown what life in these small groups should be like if they are to have a positive effect on both quality and numerical growth within a church. They must be holistic groups, which go beyond just discussing Bible passages to applying its message to daily life. In these groups, members are able to bring up those issues and questions that are immediate personal concerns.

Holistic small groups are the natural place for Christians to learn to serve others—both inside and outside the group—with their spiritual gifts. The planned multiplication of small groups is made possible through the continual development of leaders as a by-product of the normal group-life. The meaning of the term "discipleship" becomes practical in the context of holistic small groups: the transfer of life, not rote learning of abstract concepts.

The NCD Survey measures:

  •     Atmosphere of transparency, sharing, and trust
  •     Spiritually oriented
  •     Meeting felt needs
  •     Relevance to daily life
  •     Guest sensitive
  •     Multiplication of disciples, leaders, and groups
  •     Active participation of group members


Inspiring Worship

Inspiring worship is a personal and corporate encounter with the living God. Both personal and corporate worship must be infused with the presence of God resulting in times of joyous exultation and times of quiet reverence. Inspiring worship is not driven by a particular style or ministry focus group, but rather, the shared experience of God’s awesome presence.

The word "inspiring" means an inspiredness which comes from the Spirit of God. Whenever the Holy Spirit is truly at work (and His presence is not merely presumed), He will have a concrete effect upon the way a worship service is conducted including the atmosphere of the gathering. People attending truly "inspired" services typically indicate that "going to church is fun."

Knowing this, the likely source of opposition to this quality characteristic is Christians who go to church to fulfill their Christian duty. These people do not attend church because it is a joyous and inspiring experience, but to do the pastor or God a favor. Some even believe that their "faithfulness" in enduring such boring and unpleasant services will be blessed by God. Those who think this way will always tend to pressure other Christians to attend church. They have failed to comprehend the divine growth automatisms which are particularly evident in worship services. When worship is inspiring, it draws people to the services "all by itself."

The NCD Survey measures:

  •     Feelings of being inspired
  •     Care for children
  •     Life transforming preaching
  •     Visitor friendly
  •     God-centered and celebration music


Loving Relationships

Loving relationships are the heart of a healthy, growing church. Jesus said people will know we are His disciples by our love. Practical demonstration of love builds authentic Christian community and brings others into God’s kingdom.

NCD research indicates that there is a highly significant relationship between the ability of a church to demonstrate love and its long-term growth potential. Growing churches possess on the average a measurably higher "love quotient" than stagnant or declining churches. (NOTE: The most frequent NCD survey "minimum factor" of churches with more than 1000 in attendance is the quality characteristic "loving relationships." Wherever there is a lack of love, further church development is severely hampered.)

It can be shown that there is a significant connection between "laughter in the church" and that church’s qualitative and numerical growth.

Unfeigned, practical love has a divinely generated magnetic power far more effective than evangelistic programs which depend almost entirely on verbal communication. People do not want to hear us talk about love, they want to experience how Christian love really works.

The NCD Survey measures:

  •     Atmosphere of joy and trust
  •     Interdependent relationships
  •     Affirmation and encouragement
  •     Intentional conflict resolution


Need-oriented Evangelism

Need-oriented evangelism intentionally cultivates relationships with pre-Christian people so they can become fully devoted followers of Jesus Christ who are actively participating within the life of the church and community. Using appropriate ministries and authentic relationships, believers can guide others into the family of God.

Hardly any aspect of church growth is as riddled with clichés, dogmas, and myths as the area of "evangelism." This is true of those who view evangelism with skepticism as well as those who have made it their life calling. Most discussions about this topic have blurred the distinction between methods of evangelism that may have been used successfully by one or many churches and true principles of evangelism, which apply without exception to every church.

NCD research disproves a thesis commonly held in evangelistically active groups: that "every Christian is an evangelist." There is a kernel of truth in this saying. It is indeed the responsibility of every Christian to use his or her own specific gifts in fulfilling the Great Commission. This does not, however, make him or her an evangelist. Evangelists are only those to whom God has given the corresponding spiritual gift.

We must distinguish between Christians gifted for evangelism and those whom God has otherwise called.

It is the task of every Christian to use his or her gifts to serve non-Christians with whom one has a personal relationship, to see to it that they hear the gospel, and to encourage contact with the local church. The key to church growth is for the local congregation to focus its evangelistic efforts on the questions and needs of non-Christians. This "need-oriented" approach is different from "manipulative programs" where pressure on non-Christians must compensate for the lack of need-orientation.

The NCD Survey measures:

  •     Personal evangelism
  •     Corporate evangelistic strategies
  •     Seeker awareness
  •     Assimilation of new Christians


Passionate Spirituality

Effective ministry flows out of a passionate spirituality. Spiritual intimacy leads to a strong conviction that God will act in powerful ways. A godly vision can only be accomplished through an optimistic faith which views obstacles as opportunities and turns defeats into victories.

The concept of spiritual passion and the widespread notion of the walk of faith as "performing one’s duty" seem to be mutually exclusive. In churches which tend toward "legalism" (where being a Christian means having the right doctrine, moral code, church membership, etc.), spiritual passion is usually below average.

The nature of this quality characteristic becomes evident by examining the prayer life of Christians who take the NCD survey. While the amount of time (quantity) a Christian spends in prayer plays only a minor role with regard to the quality and growth of a church, whether prayer is viewed as an "inspiring experience" or not has a significant relationship to the quality and quantity of the church. Similar results were found with respect to personal use of the Bible and other factors affecting personal spirituality.

This quality characteristic has been widely criticized in the past: "Passion alone is no reflection of one’s loyalty to the truth." This observation is true, of course. On the other hand, "pure doctrine" alone does not induce growth. A church, regardless of how orthodox its dogma and view of Scripture, can hardly expect to experience growth, as long as its members do not learn to live their faith with contagious enthusiasm and to share it with others.

The quality characteristic "passionate spirituality" demonstrates the theological core of the matter in church growth: the life of faith is a genuine relationship with Jesus Christ.

The NCD Survey measures:

  •     Personal spiritual disciplines
  •     Corporate spiritual disciplines
  •     Contagious faith